Part Time Retail Help Desk Associate
Your Next Step in B Bentonville
Part-Time Opportunity in B Bentonville: Retail Help Desk Associate Employer: Retail & Sales Group (Hiring Part-Time in B Bentonville) Worksite: B Bentonville, AR (Local Candidate Preferred) Status: New Part-Time listing (Interviews this week). Experience: No experience required (Training provided).
Earnings: $19-$25/Hour (approx. $23k/Year) Benefits: Flexible scheduling available. Perfect for students or those seeking supplemental income.
Day-to-Day
Apply your your professional skills skills in a flexible B Bentonville environment.
- This B Bentonville-based role is an excellent opportunity for professionals skilled in customer service.
- Our Retail & Sales Group team in B Bentonville, AR is growing.
- Benefit from working in B Bentonville, a key hub for the Retail Customer Support industry.
Part Time Retail Help Desk Associate
About Retail & Sales Group
Retail & Sales Group operates dynamic storefront environments designed to deliver exceptional, high-touch customer experiences every single day. We focus on empowering store teams with modern retail tech systems so every shopper leaves with a smile. When you embark on a career in retail help desk associate with Retail & Sales Group, you are joining a welcoming crew of problem-solvers who care about flexibility and helping each other thrive during busy floor rushes. We keep the mood light, provide immediate hands-on support, and respect your schedule outside of work hours.
Job Summary
From your very first hour on the sales floor, you will troubleshoot point-of-sale hardware and resolve customer account inquiries at a steady pace. This part-time position offers 15 to 25 hours per week with flexible morning, evening, or weekend shifts tailored to fit around your classes or secondary job. You will serve as Part-Time, delivering the signature Resourceful problem solver that sets Retail & Sales Group apart in the retail customer support.
Comprehensive Responsibilities
- POS Technical Support: Resolve 20 to 30 routine POS terminal hardware and scanner glitches daily using Lightspeed Retail software to keep checkout lines moving smoothly.
- Customer Inquiry Resolution: Assist up to 40 shoppers per shift with balance checks, merchandise exchanges, and loyalty program lookups using Zendesk on our service tablets.
- Inventory Tracking: Perform 15 hourly stock-level lookups in Square Inventory to locate items across retail departments and assist floor sales associates promptly.
- Shift Handover Documentation: Log 100% of open support tickets in Jira Service Desk before completing your 4 to 6 hour daily shift for seamless transitions.
Industry-Leading Benefits & Salary
We offer practical perks designed to support your work-life balance and personal growth:
- Salary: $19.50–$24.00 per hour
- Flexible Shift Scheduling: Build your weekly 15 to 25 hour schedule two weeks in advance with easy shift swapping through our online scheduling app.
- Employee Store Discount: Enjoy a 30 percent discount on all store merchandise starting on your first day of work to save on everyday purchases.
- Paid Hands-On Training: Receive 10 hours of fully paid, one-on-one system training during your first two weeks to build confidence on the desk.
Requirements & Qualifications
- Ability to work 15 to 25 hours per week, including availability for at least one weekend shift.
- 6 or more months of experience in a retail, customer service, or help desk environment.
- Familiarity with operating point-of-sale (POS) systems, tablet devices, and basic inventory software.
- Strong verbal communication skills to explain technical troubleshooting steps clearly to store customers.
Frequently Asked Questions
How much does the Retail Help Desk Associate position pay at Retail & Sales Group?
This role offers a pay range of $19 - $25. Actual compensation may vary based on experience, shift, and location within B Bentonville.
Where is this Retail Help Desk Associate job located?
This position is based in B Bentonville, AR. Retail & Sales Group has facilities throughout the region, but this specific opening is in B Bentonville.
Do I need prior experience to apply for this Retail Help Desk Associate job?
No prior experience is required. Retail & Sales Group provides all necessary training for new hires. This is an entry-level opportunity open to candidates from all backgrounds.
How many hours per week is this part-time Retail Help Desk Associate role?
Part-time positions at Retail & Sales Group generally range from 20 to 30 hours per week with flexible scheduling options. Exact hours depend on business needs and your availability.
Are weekend-only schedules available for this position?
Retail & Sales Group offers various scheduling options including weekend shifts. Weekend schedules may come with additional premium pay. Check with the hiring team for current availability in B Bentonville.
Does Retail & Sales Group provide training for new hires?
Yes, Retail & Sales Group provides comprehensive paid training for all new associates. This includes safety orientation, equipment operation certification, and role-specific process training.
