Part Time Retail Customer Support Specialist

Role Based in Pontiac

Position: Part Time Retail Customer Support Specialist (Flexible/Contract, Pontiac) Employer: Retail & Sales Group (Hiring in Pontiac) Based in: Pontiac, MI (a key business district) Status: New Pontiac listing (actively interviewing). Experience: Open to all levels.

Pay: $17-$20/Hour (approx. $22.6k/Year) Benefits: Benefits may be available based on employment type. Flexible contract/gig opportunity in Pontiac.

What You'll Do

Apply your your professional skills skills at our Pontiac location.

• This Pontiac-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our Retail & Sales Group team in Pontiac, MI is growing.
• Benefit from working in Pontiac, a key hub for the Retail Customer Service industry.

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Part Time Retail Customer Support Specialist

About Retail & Sales Group

Retail & Sales Group operates vibrant storefront locations equipped with modern checkout technology to deliver seamless customer experiences. We pride ourselves on creating accessible, technology-driven retail environments that support both our shoppers and frontline store team. When you embark on a career in part time retail customer support specialist with Retail & Sales Group, you are joining you are joining a warm, collaborative store crew where flexible 15 to 25 hour weekly shifts accommodate your personal schedule and lifestyle. Our managers prioritize clear communication, thorough systems training, and mutual respect on every shift.

Job Summary

If you enjoy using modern retail tools like Shopify POS and handheld inventory scanners while chatting with daily shoppers, this part-time role is perfect for you. We offer flexible shifts between 15 and 25 hours per week that easily adapt to your life outside of work. You will serve as Part-time, delivering the signature Tool-savvy communicator that sets Retail & Sales Group apart in the retail customer service.

Comprehensive Responsibilities

• POS Checkout & Transactions: You will operate Shopify POS terminals to scan items, process 40 to 60 daily customer transactions, and handle cash or digital payments seamlessly.
• Inventory Tracking & Scans: Using Zebra TC52 handheld scanners, you will audit 150 store products daily to keep our inventory system perfectly synced for shoppers.
• In-Store Returns & Exchanges: You will process up to 25 customer returns per shift using Zendesk Retail Desk while issuing store credits and restocking items efficiently.
• Customer Queue Management: You will manage customer inquiries using digital kiosk displays, keeping check-out wait times under 3 minutes for over 200 daily visitors.

Industry-Leading Benefits & Salary

We offer tailored perks designed to support your part-time schedule and personal growth:

• Salary: $19.00–$24.00 per hour
• Flexible Part-Time Hours: Build a 15 to 25 hour weekly schedule that easily fits around your college classes, family commitments, or secondary job responsibilities.
• Employee Merchandise Discounts: Save 30 percent on all in-store retail products, apparel, and accessories starting on your very first day with our team.
• Paid Hands-On Systems Training: Receive 10 hours of fully paid, one-on-one training covering our point-of-sale software, inventory scanners, and customer service workflows.

Requirements & Qualifications

• Minimum 6 months of experience operating point-of-sale systems or cash registers in a retail or hospitality setting.
• Proficiency with handheld inventory barcode scanners, receipt printers, and basic computer databases.
• Ability to work a flexible part-time schedule of 15 to 25 hours per week including weekend shifts.
• Strong verbal communication skills and a friendly, customer-focused attitude when assisting store guests.