Retail Customer Service Associate - Part Time

Wake Forest Role Highlights

Job Title: Retail Customer Service Associate - Part Time Employer: Retail & Sales Group (Hiring in Wake Forest) Worksite: Wake Forest, NC Posted: Recently. Experience: Entry-Level (Training in Wake Forest).

Pay: $17-$20/Hour (approx. $22.6k/Year) Benefits: Eligible team members receive standard benefits. Clear growth pathways at our Wake Forest office.

Responsibilities

Core objectives involve your professional skills in Retail Customer Service.

• This Wake Forest-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our Retail & Sales Group team in Wake Forest, NC is growing.
• Benefit from working in Wake Forest, a key hub for the Retail Customer Service industry.

Retail Customer Service Associate - Part Time

About Retail & Sales Group

Retail & Sales Group operates vibrant store environments focused on delivering accessible products and outstanding person-to-person care every day. We support over 50 retail store locations where store teams collaborate closely to create welcoming experiences for every guest. When you embark on a career in retail customer service associate with Retail & Sales Group, you are joining a collaborative team of 12 friendly store associates who support each other through shared shift coverage and daily goal celebrations.

Job Summary

You will work alongside a supportive team of eight store associates, serving roughly 150 daily shoppers while balancing 15 to 25 weekly hours around your personal schedule. Our store leaders craft weekly schedules two weeks in advance so you can easily plan around college classes or a second job. You will serve as Part-Time On-Site, delivering the signature Personable Communicator that sets Retail & Sales Group apart in the retail customer service.

Comprehensive Responsibilities

• POS Operations: Process 40 to 60 customer transactions daily using LightSpeed POS software while accurately managing cash drawers and digital payment terminals.
• Customer Assistance: Greet roughly 100 store visitors daily, helping them locate products across 6 main retail departments to achieve a 95% satisfaction rating.
• Inventory Replenishment: Unpack weekly shipments of 150 inventory units, scanning items into the Zebra handheld inventory system and stocking store shelves precisely.
• Floor Maintenance: Perform hourly visual sweeps across 3,500 square feet of retail space to organize product displays and restock checkout counter items.

Industry-Leading Benefits & Salary

We offer part-time team members valuable perks designed to respect your busy schedule and personal well-being. You will enjoy a predictable work routine paired with generous store discounts and immediate professional development opportunities.

• Salary: $19.50–$24.50 per hour
• Flexible Scheduling: Set your availability across morning, evening, or weekend shifts to easily manage 15 to 25 weekly hours alongside school or existing jobs.
• Employee Discount: Receive a 30% discount on all store merchandise starting on your first day, applying to over 2,000 retail products in stock.
• Paid Time Off: Earn up to 40 hours of paid personal time off annually, accruing balance steadily based on every hour worked on the sales floor.

Requirements & Qualifications

• Minimum 6 months of customer service or retail experience.
• Ability to work 15 to 25 hours per week on-site, including at least one weekend shift.
• Familiarity with electronic point-of-sale systems or basic digital registers.
• Strong verbal communication skills and a friendly, customer-focused attitude.